FL WINS
August 2024 - Present
The FL WINS engagement focuses on designing both a customer portal for Florida residents and an internal caseworker portal to support a "no wrong door" approach, enabling seamless collaboration across state agencies to support Floridians in their path toward long-term self-sufficiency.
Master Journey
We leWe synthesized insights from discovery documentation and an initial client workshop to gain a deep understanding of user needs and business objectives. These insights informed the creation of a comprehensive end-to-end master journey that mapped both the customer experience and the case worker journey.
Wireframes
We developed low-fidelity wireframes to communicate website concepts and validate the user experience with the client before advancing to high-fidelity design.
These wireframes also facilitated alignment with our development team, allowing us to identify which features could be supported out-of-the-box by Salesforce and ensure our designs adhered to technical constraints.
Review Site
We consolidated all key materials into a dedicated review site that communicated the design story—what we created, how we got there, and why. This centralized hub made it easy for the client to explore the work, understand our rationale, and provide feedback.
Mockups
We designed high-fidelity mockups and an interactive prototype of the FL WINS customer portal to bring the experience to life and clearly illustrate the user journey. This helped communicate the vision to the client and served as a key reference for the development team during implementation.
Go Live!
We launched the first iteration of the FL WINS customer portal in March 2025, marking a key milestone in delivering the new experience. This initial release established a foundation for ongoing enhancements, guided by real user feedback to inform future design phases.
